Privacy Policy

SpinGreen takes the handling of personal data seriously. This page explains what information is collected when players use the platform, how that data is used, and what rights account holders have over it. The policy applies to all users of the service, regardless of the device or method used to access the site. Understanding these terms helps players make informed decisions before registering and throughout their time on the platform.

What Information SpinGreen Collects

When a player creates an account at SpinGreen online casino, a number of details are gathered as part of the registration process. These include full name, date of birth, email address, and chosen account currency. Players who proceed through identity verification are also required to submit a valid photo ID, such as a passport, driving licence, or national identity card, along with recent proof of address.

In addition to details provided directly, SpinGreen may collect technical data automatically. This includes IP addresses, device identifiers, browser type, and session logs. Payment data associated with deposits and withdrawals is processed as part of standard cashier operations, and transaction records are retained in line with applicable regulatory requirements.

KYC and Identity Verification Data

Know Your Customer procedures may be triggered before any withdrawal is processed or at any point during an active account relationship. Documents requested during this process can include a government-issued photo ID, proof of residential address dated within a recent period, and in some cases a selfie or a verification call. If the verification process is not completed within 7 days of the initial request, the account may be suspended until full compliance is achieved.

How Collected Data Is Used

Personal information collected by SpinGreen is used for several specific purposes:

• Processing registrations and maintaining account records
• Conducting identity and payment verification as required under the Curacao Gaming Authority licence OGL/2024/452/0687
• Detecting and preventing fraudulent activity, including the use of VPNs or proxy services to bypass geographic restrictions
• Administering bonuses, comp-point awards, and loyalty-level tracking
• Sending account notifications, transaction confirmations, and, where opted in, promotional communications
• Enforcing the one-account-per-player policy across shared households and IP addresses
• Calculating inactivity fees where an account remains dormant for 12 or more consecutive months

Data is not sold to third parties for commercial marketing without explicit consent. However, it may be shared with payment processors, identity verification providers, and regulatory bodies where required by law or by the terms of the operating licence.

Cookies and Tracking

SpinGreen uses cookies and similar tracking tools to support site functionality, remember session preferences, and analyse traffic patterns. Some cookies are strictly necessary for the platform to operate correctly, while others are used for analytics and performance monitoring. Players can manage cookie preferences through standard browser settings, though disabling certain cookies may affect how parts of the platform function.

Third-party providers, including game studios from the 45 providers available in the lobby, may also set cookies when their content is loaded. These are governed by each provider’s own data handling practices.

Data Retention and Security

Account data is retained for as long as necessary to meet legal, regulatory, and contractual obligations. Once an account is closed, records may be kept for a defined period to comply with anti-money laundering rules and financial reporting requirements under the Curacao framework.

SpinGreen applies technical and organisational security measures to protect stored data. These include encrypted data transmission and access controls limiting who within the organisation can view personal records. Players are advised to keep login credentials secure and to contact support immediately if unauthorised access is suspected.

Players’ Rights Over Personal Data

Registered users have the right to request access to the personal information held on their account. Requests to correct inaccurate data, restrict processing, or close and delete an account can be directed to the support team via live chat, available 24 hours a day, seven days a week, or by email at support@spingreen.casino.

Self-exclusion requests, which result in account access being disabled within 24 hours of receipt, are also handled through the same support channels. Once a self-exclusion is active, the account remains restricted until further notice, and any stored personal data continues to be held in compliance with regulatory retention requirements.

Third-Party Links and External Services

The platform may contain links or integrations pointing to external services, including payment processors, game providers, and the Telegram promotional channel promoted by the brand. SpinGreen is not responsible for the privacy practices of these third-party services. Players interacting with external platforms should review those providers’ own privacy policies.

Geographic Restrictions and Data Handling

Australia and all Australian territories are listed as restricted jurisdictions under the operator’s terms. Residents in these regions are not permitted to register or access real-money casino or sportsbook services. Any personal data inadvertently submitted by users from restricted regions may still be processed to the extent necessary to enforce compliance and detect policy violations.

For more detail on how SpinGreen approaches player wellbeing, including self-exclusion and account controls, visit SpinGreen responsible gambling.

Changes to This Policy

SpinGreen, operated by WoT N.V. under company number 129742 and registered at Kaya Richard J. Beaujon Z/N, Landhuis Joonchi II, Curacao, reserves the right to update this policy at any time. Material changes will be communicated through account notifications or a notice on the platform. Continued use of the service following any update constitutes acceptance of the revised terms. Players with questions about how personal data is managed are encouraged to contact the support team directly.