Contact Us

Getting in touch with SpinGreen is straightforward. The support team operates around the clock, covers account questions, payment issues, and bonus queries, and responds in four languages. This page outlines every contact method available, what to expect from each one, and a few practical tips for reaching a resolution faster.

How to Reach the SpinGreen Support Team

SpinGreen runs a 24/7 live chat service as the primary contact channel. Live chat is accessible after registration and is generally the fastest way to handle time-sensitive matters such as a pending withdrawal or a bonus that has not activated correctly. Response times through chat are typically measured in minutes rather than hours.

For issues that require documentation or a written record, the main support address is support@spingreen.casino. This channel suits KYC queries, account verification disputes, and anything that needs an attached screenshot or file. The team aims to respond within a few days and, under the published terms, no later than 28 days for formal complaints.

Business enquiries, partnership requests, and affiliate-related communication go to a separate address: business@spingreen.casino. Mixing operational support requests with business mail tends to slow things down, so using the right address from the start is worth noting.

Phone support is not published. SpinGreen does not list a phone number anywhere in the current support documentation.

Languages Supported

The support team handles queries in English, German, Polish, and Portuguese. The website interface is available in the same four languages. Players who write in a language outside this list may receive a slower response while the message is reviewed, so sticking to one of the four supported options is advisable.

What Support Can Help With

The published support scope covers a wide range of account and gameplay topics:

• Registration problems, login errors, and email confirmation issues
• KYC document submission, proof-of-payment requests, and withdrawal review
• Bonus activation, wagering requirement questions, and maximum-bet clarification
• Casino game and sportsbook settlement queries
• Self-exclusion requests and account closure, submitted from the registered email address

Self-exclusion requests are processed within 24 hours of receipt. Bet disputes must be lodged within 3 days of wager settlement, so contacting support promptly after a disputed result matters.

Response Times and Complaint Handling

SpinGreen targets a response to formal complaints within a few days where circumstances allow, with 28 days as the outer limit defined in the terms. For standard account questions handled through live chat, the turnaround is considerably faster.

KYC verification, once documents are submitted, is completed within 24 hours in most cases. On weekends and public holidays, or where a case is complex, the window extends to 72 hours. If the verification process runs longer and the account remains unverified beyond 7 days, a monthly fee of the equivalent of AU$8 may apply while the account remains in the extended verification period.

For payment-related disputes, it helps to have a transaction reference, the date and amount of the transaction, and a description of what went wrong ready before starting a chat or sending an email. This reduces back-and-forth and keeps the resolution timeline short.

Tips for a Faster Resolution

A few habits make the support process smoother. First, use the email address registered to the account when contacting support - this verifies account ownership immediately. Second, include the relevant transaction ID or game round ID when raising a payment or game dispute. Third, check the SpinGreen privacy policy before submitting documents, as it explains how personal data is stored and processed during KYC and account reviews.

Players looking for the full picture on how the casino SpinGreen operates - including licensing details, deposit rules, and bonus conditions - will find that information across the main review sections rather than through the support team directly. Arriving at a chat with the specific question already defined saves time on both sides.

About SpinGreen

SpinGreen is operated by WoT N.V., company number 129742, registered at Kaya Richard J. Beaujon Z/N, Landhuis Joonchi II, Curacao. The casino holds a Curacao Gaming Authority licence, reference OGL/2024/452/0687, granted on 6 December 2024. The platform supports multiple fiat currencies including AUD, EUR, USD, PLN, CAD, and BRL, as well as a broad range of cryptocurrencies.

Australian residents should note that SpinGreen expressly restricts access to players in Australia and all Australian territories under its current terms. This restriction covers both casino and sportsbook activity. Using a VPN or proxy to bypass the geo-restriction is prohibited under the published rules.